 Technical support
for our products is provided for a 90 day period from the date of purchase. We generally respond
within 10 hours or less during business days not including local public
holidays or special company conference days (conference days in 2008 are the
9th, 10th and 11th of April where our office is closed) . Our preferred and
often fastest method of contact for support is via email (as our staff will
often attend email out of hours or while otherwise unable to answer calls).
You may email us at
support@beros.com.au.
Customers may also receive
premium level support when they purchase maintenance on selected products.
Also as a pre-arranged service, we can arrange special on call support to help you through
critical periods.
We suggest you
review our frequently asked question or try a search first as you will find
many questions are already answered.
* Please note: This is not an all
purpose IBM Lotus Notes Domino forum. Questions on topics unrelated to our
products or services will not be answered.
Email Support:
support@beros.com.au.
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